Frequently Asked Questions

Everything You Need to Know

Find answers to common questions about Astra Limousine's premium transportation services, booking process, and luxury experience.

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Common Questions & Answers

Get instant answers to the most frequently asked questions about our luxury transportation services and booking process.

Astra Limousine provides premium chauffeur service with professionally trained drivers, luxury vehicles, fixed transparent pricing, and personalized attention. Unlike ride-sharing, we guarantee on-time arrivals, assist with luggage, and maintain the highest standards of vehicle cleanliness and professional presentation.
For optimal service, we recommend booking at least 24 hours prior to your desired pickup time. Last-minute requests may be accommodated based on vehicle availability, though advance booking ensures your preferred vehicle and timing are secured.
Our luxury transportation covers the entire Pacific Northwest, including Seattle metro, Bellevue, Redmond, Kirkland, Tacoma, Everett, and extending to destinations like Portland, Vancouver BC, Leavenworth, and other regional locations throughout Washington and Oregon.
A standard 20% service charge is automatically included in all reservations to ensure our chauffeurs receive fair compensation for their professional service. This eliminates any guesswork and ensures transparent pricing for our clients.
Modifications can be made up to 4 hours before your scheduled pickup by calling our dispatch center. Cancellations must be made at least 24 hours in advance for sedans and SUVs, or 48 hours for specialty vehicles to avoid cancellation fees.
Payment is securely processed at the time of booking confirmation using our encrypted payment system. We accept all major credit cards and provide detailed invoicing for corporate accounts. No additional charges apply unless services exceed the original booking scope.
Absolutely. We specialize in round-trip transportation and can accommodate wait times, multiple stops, or hourly charter arrangements. Our flexible scheduling ensures your return journey is as seamless as your departure.
Yes, Astra Limousine operates around the clock to accommodate early morning flights, late evening events, and any time-sensitive transportation needs. Our dispatch team and chauffeur network ensure service availability at all hours.
For airport pickups, your chauffeur will contact you directly upon your arrival and coordinate the meeting location. For other pickups, you'll receive confirmation details including the chauffeur's contact information and vehicle description.
Astra Limousine provides comprehensive transportation for weddings, corporate functions, celebrations, and group events. Our fleet includes stretch limousines, luxury SUVs, executive coaches, and specialty vehicles to match any occasion's requirements.
Certainly. During booking, you may specify preferences for vehicle type, size, or specific models from our luxury fleet. We'll do our best to accommodate requests based on availability and will confirm your vehicle assignment prior to service.
Airport transfers include complimentary monitoring and reasonable wait time for flight delays. For other services, we provide a 15-minute courtesy window. Extended wait times may incur additional charges as outlined in your service agreement.
Yes, you'll receive immediate email confirmation upon completing your reservation, followed by a detailed itinerary 24 hours before service. This includes chauffeur contact information, vehicle details, and pickup instructions.
Absolutely. Our booking platform uses bank-level SSL encryption and secure payment processing to protect all personal and financial information. We maintain strict data security protocols and never store sensitive payment details on our servers.
Yes, we regularly provide luxury transportation for extended journeys including Seattle to Portland, cross-border service to Vancouver BC, wine country tours, and other multi-hour trips. Our vehicles and chauffeurs are equipped for comfortable long-distance travel.

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