FAQ

You have the option to book a reservation either online through our town car & limo reservations page or by contacting us at 206-899-9944. Reservations can be made at any time. If you choose to make your reservation online, please ensure that it is done at least 24 hours prior to the scheduled pick-up time.

When you make an online reservation for a town car or limousine rental through our website, you will promptly receive an email confirmation. If you do not receive this confirmation, please contact us at 206-899-9944.

We kindly ask that you contact us at least 3 hours before your scheduled pick-up time if you need to make any changes to your trip. This will allow us to accommodate your request efficiently and ensure a smooth experience for you. Please feel free to reach out to us at 206-899-9944 with any changes or questions you may have. Thank you!

Please provide us with at least 24 hours' notice to cancel a town car reservation and 72 hours for a limousine reservation. To avoid charges, cancellations must be made within the specified time frame. Phone cancellations are accepted 24 hours in advance (Monday to Friday, 10am-8pm), or you can email your cancellation 24 hours prior to your scheduled pick-up time.

For cancellations, please provide us with 24 hours' notice for a town car reservation and 72 hours for a limousine reservation. To avoid charges, make sure to cancel within the specified time frame. You can cancel by phone 24 hours in advance (Monday to Friday, 10am-8pm) or via email 24 hours before your scheduled pick-up time. All transactions on our website are securely processed using SSL encryption technology to protect your personal and payment information. Look for the padlock icon in your browser to confirm you are in a secure shopping environment.

Your credit card will be charged once the reservation is confirmed. Prepayments can be made online for family members or friends of the traveler. We guarantee satisfaction for all Airport Town Car and Limousine Services!

If you do not show up for your reservation, you will be charged in full. To avoid this charge, please call 206-899-9944 at least 24 hours before your scheduled reservation to cancel.

Our clients receive complimentary waiting time for all airport pickups, as we track flights to ensure timely service. For non-airport pickups, a waiting charge may apply after 15 minutes of free waiting time, with options for an additional hour charge or the full original amount. Any extra waiting charges will be determined by our staff and detailed in the email confirmation.

Our chauffeur in Redmond will be easily identifiable with a sign bearing your name, ensuring a smooth airport pickup experience. If you have trouble locating your driver, simply contact us at , and our dispatch team will assist in connecting you. We serve various areas including Seattle, Redmond, Kirkland, Issaquah, Sammamish, Bellevue, and the greater Seattle region. For any inquiries, reach out to us at 206-899-9944 or email us at info@astralimousine.com