Privacy & Data Protection

Astra Limousine & COACH operates with the highest standards of data protection and privacy. We understand that when you choose our luxury transportation services, you entrust us with sensitive personal information. This comprehensive privacy policy explains how we collect, utilize, safeguard, and manage your data throughout our service relationship.

Our commitment extends beyond legal compliance—we believe privacy is a fundamental right that should be protected through transparent practices and robust security measures.

Personal Identification Data

• Contact Information: Full name, phone numbers, email addresses, and physical addresses
• Travel Details: Pickup and destination locations, preferred travel times, and special requirements
• Payment Information: Credit card details, billing addresses, and transaction history
• Account Data: Login credentials, service preferences, and communication settings

Technical and Usage Information

• Device Data: Browser type, operating system, device identifiers, and IP addresses
• Website Analytics: Page visits, click patterns, session duration, and referral sources
• Location Data: GPS coordinates for pickup and drop-off optimization (with consent)
• Communication Records: Customer service interactions and feedback submissions

Service Delivery and Operations

• Coordinating and executing your transportation reservations
• Processing secure payment transactions and maintaining billing records
• Communicating service updates, confirmations, and important notifications
• Optimizing routes and ensuring timely arrivals for enhanced service quality

Customer Experience Enhancement

• Personalizing services based on your preferences and travel history
• Providing responsive customer support and resolving service inquiries
• Conducting quality assurance and service improvement initiatives
• Analyzing usage patterns to develop new features and services

Business Operations and Security

• Maintaining operational records for business continuity and compliance
• Preventing fraudulent activities and ensuring platform security
• Meeting legal obligations and regulatory requirements
• Conducting internal audits and risk assessments

We never sell your personal data to third parties. Information sharing is limited to specific circumstances necessary for service delivery:

Authorized Service Partners

• Payment Processors: Secure financial institutions for transaction processing
• Technology Providers: Trusted vendors for website hosting, analytics, and communication tools
• Professional Chauffeurs: Licensed drivers receive only information necessary for trip execution
• Insurance Partners: Coverage providers for liability and protection purposes

Legal and Regulatory Requirements

• Compliance with valid legal processes, subpoenas, or court orders
• Cooperation with law enforcement agencies when legally required
• Protection of our rights, property, or safety, and that of our customers
• Meeting transportation industry regulatory obligations

We implement comprehensive security measures to protect your information from unauthorized access, disclosure, alteration, or destruction:

Technical Safeguards

• Encryption: Industry-standard SSL/TLS encryption for all data transmission
• Secure Storage: Protected databases with access controls and monitoring
• Regular Updates: Continuous security patches and system upgrades
• Backup Systems: Redundant data storage for business continuity

Administrative Controls

• Limited access policies ensuring only authorized personnel handle your data
• Regular staff training on privacy protection and security protocols
• Incident response procedures for potential security breaches
• Third-party security audits and compliance assessments

You maintain control over your personal information with the following rights:

Access and Transparency

• Data Access: Request copies of personal information we maintain about you
• Usage Disclosure: Understand how your data is being processed and shared
• Update Information: Modify or correct inaccurate personal details
• Account Management: Review and adjust your communication preferences

Control and Deletion

• Data Portability: Receive your information in a structured, machine-readable format
• Deletion Requests: Request removal of personal data (subject to legal retention requirements)
• Processing Restrictions: Limit how we use your information in certain circumstances
• Communication Opt-out: Unsubscribe from marketing communications while maintaining service notifications

We retain your information only as long as necessary for legitimate business purposes:

Retention Periods

• Active Account Data: Maintained while your account remains active and for 2 years following last service
• Transaction Records: Preserved for 7 years to meet financial and tax obligations
• Communication Logs: Retained for 3 years for quality assurance and dispute resolution
• Marketing Data: Removed upon unsubscribe request or after 2 years of inactivity

Secure Disposal

When retention periods expire, we securely delete or anonymize your data using industry-standard methods to prevent recovery or reconstruction.

Our website uses cookies and similar technologies to enhance your browsing experience:

Cookie Categories

• Essential Cookies: Required for basic website functionality and security
• Performance Cookies: Help us understand how visitors interact with our site
• Functionality Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements (with your consent)

Managing Cookies

You can control cookie settings through your browser preferences. Note that disabling certain cookies may limit website functionality and your ability to use our services effectively.

We may periodically update this privacy policy to reflect changes in our practices, services, or legal requirements. Material changes will be communicated through:

• Email notifications to registered users (for significant changes)
• Prominent website notices announcing policy updates
• Updated effective dates clearly displayed on this page
• Account dashboard notifications for active service users

We encourage you to review this policy periodically to stay informed about how we protect your information. Continued use of our services after policy updates constitutes acceptance of the revised terms.